Elderwood - Care Without Compromise

Earning the Most Prestigious Honors in Long-Term Care

Quality First Initiative of the American Health Care Association (AHCA)With virtually every business claiming to deliver it, the term “quality” has lost much of its meaning. In the long-term care industry, however, there is a truly objective measure of quality: the Quality First Initiative of the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) and the AHCA/NCAL Quality Award. The criteria are so stringent, few of the country’s 17,000 long-term care facilities even attempt the application process. ElderWood Senior Care is one of very few companies to meet its extraordinarily high standards.

Since the initiative was created in 1996, only three dozen facilities in New York State have achieved AHCA Bronze Commitment to Quality status. Fourteen of those recipients are ElderWood facilities.

In 2008, ElderWood Health Care at Lakewood became the only long-term care facility in New York State and one of only three facilities nationwide to receive an AHCA Gold Excellence in Quality Award. ElderWood Health Care at Wedgewood joined Lakewood as a Gold recipient in 2009. They remain the only facilities in New York State and are among just a handful of facilities nationwide to have earned this distinction. In addition, ElderWood Village at Glenwood, Maplewood, Rosewood and Westwood in Western New York, and ElderWood Assisted Living at Tioga in Central New York, became the first assisted living facilities in New York State to earn the Bronze award in 2009, the first year assisted living communities were eligible to apply for the Quality Award. In all, ElderWood has earned 14 Bronze, six Silver and two Gold awards and we have dedicated ourselves to pursuing ever-higher AHCA honors.

The AHCA/NCAL Quality Award has been designed as a progressive three-step process to encourage the continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each award is based on the Baldrige National Quality Award Program’s core values and concepts.
As proud as we are of our awards, what’s significant is what they say about us – that ElderWood makes quality care our very first priority. When families entrust their loved ones to us, they can be confident that we will provide “Care without Compromise®,” and that we will continually challenge ourselves to improve.

“Recipients of our Quality Award reflect the long-term care profession’s commitment to meeting customers’ needs through a process of continuous quality improvement,” explains Bruce Yarwood, AHCA president and CEO. “Recipients of this prestigious award know that the pursuit of excellence is a continuous journey and that the destination of satisfied residents, families and staff makes the journey worthwhile.”