COVID-19 Information Center


The New York State Department of Health has issued guidance as of July 10, 2020 regarding visitors to senior care communities across the state and we are excited to welcome visitors back to our senior care communities!

The date on which visitation can begin varies by Elderwood location. Please check the location page of the facility you wish to visit for more specific information.

Resident safety is our top priority and we want both you and your loved ones to have an enjoyable visit. There are specific guidelines at each facility, but in general please note these important guidelines for all our New York State senior care communities:

  • Visits are by appointment only
  • No in-room visitation permitted
  • Only a limited number of appointments are available each day.
  • Visits will have a limited duration
  • All visitors and residents must wear face coverings throughout the visit
  • All Visitors will be required to complete a brief health screening at the facility
  • Visitors may not bring items to the residents during their visitation
  • Visitation may be suspended based on changes in the status of the COVID-19 pandemic in the community or the presence of a confirmed diagnosis of COVID-19 at the facility (Resident or Staff)
  • Other restrictions apply and will be posted at the facility

Keeping Residents Engaged 

While we wait to welcome guests, our staff is committed to helping residents make the most of their time!

Precautions For COVID-19 at Elderwood Facilities

Elderwood has taken a broad range of precautions at each of its facilities to prevent infection and/or mitigate its spread. This includes strict visitor restrictions, staff screening, and the implementation of comprehensive infection control protocols. Our clinical professionals are highly skilled and experienced in working with frail and vulnerable residents and our staff is focused on actively monitoring and addressing the healthcare concerns of all residents. 

Prior to each shift, staff are required to wash their hands, have their temperature taken and answer a series of questions to ensure they are not exhibiting any known COVID-19 symptoms. All staff working in our facilities are wearing masks and residents wear masks when in the presence of healthcare workers as well. Any employees who develop symptoms during a shift are immediately sent home.

Each resident is evaluated daily.

Each Elderwood facility is supported by an administrative support team in Buffalo, NY who are focused on the procurement and distribution of Personal Protective Equipment (PPE) and other essential supplies.

New admissions are isolated for 14 days regardless of the location from which they were admitted (Home, Hospital, etc.) and staff working with new residents wear full PPE.

New York State Mandated COVID-19 Testing of Staff

Recently, New York State mandated twice-weekly COVID-19 testing of all staff, in all nursing homes and adult care facilities in the state. Elderwood has submitted its plans to do so and has begun testing. Our focus remains on providing safe, quality care for our residents and taking the necessary precautions to protect the health and wellbeing of our staff.

We will continue to provide weekly automated telephone updates to families regarding the status of COVID-19 at our senior care communities impacted by the virus. We will also continue to notify families within 24 hours of any new confirmed cases of COVID-19 or deaths related to COVID-19.

What Happens When A Resident is Diagnosed With COVID-19?

We take great care to ensure residents diagnosed with COVID-19 are made comfortable in an isolated setting and are under constant supervision. Click the button below for more information. 

Learn More


News and Updates:

April 14, 2020 First Patient Discharged from Elderwood’s Post Acute COVID-19 Unit

March 30, 2020 Post Acute Unit For COVID-19 Patients FACT SHEET

March 30, 2020 Elderwood Establishes Post Acute Unit for COVID Patients

March 23, 2020 Western New York Senior Care Facilities in Need of PPE & Cleaning Supplies 

March 11, 2020 Elderwood Announces Visitor Restrictions as Precautionary Measure


Additional Resources:

CDC Updates
NYS Department of Health Updates
PA Department of Health Updates
VT Department of Health Updates
RI Department of Health Updates